Privacy Policy

This Privacy Policy describes how Green Lantern Pizza ("we," "us," "our," or "the Company") collects, uses, discloses, and protects your personal information when you visit our website at cafe-greenlatern.rest, place an order, interact with our services, or otherwise engage with us. We are committed to protecting your privacy and ensuring that your personal data is handled responsibly, transparently, and in accordance with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and the Federal Trade Commission Act (FTC Act).

Please read this Privacy Policy carefully. By accessing or using our website, placing an order, signing up for our newsletter, or otherwise interacting with Green Lantern Pizza, you acknowledge that you have read, understood, and agree to the practices described in this policy. If you do not agree with any part of this Privacy Policy, please discontinue your use of our website and services immediately.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us using the information provided in the Contact Us section at the end of this document.

1. About Us

Green Lantern Pizza is a food service business operating in the United States. We offer pizza, food items, and related products and services through our physical location and online ordering platform.

2. Scope of This Privacy Policy

This Privacy Policy applies to:

• All visitors to our website at cafe-greenlatern.rest
• Customers who place online orders or make reservations through our website
• Individuals who subscribe to our email newsletters, promotional offers, or loyalty programs
• Users who contact us through our website contact forms, email, or phone
• Individuals who participate in our surveys, contests, or promotional campaigns
• Any other individuals whose personal information we collect in the course of operating our food service business

This policy does not apply to third-party websites, applications, or services that may be linked to or from our website. We encourage you to review the privacy policies of any third-party services you visit.

3. Information We Collect

We collect various categories of personal information depending on how you interact with us. This information is collected directly from you, automatically through your use of our website, or from third parties.

3.1 Personal Information You Provide Directly

When you interact with Green Lantern Pizza, you may voluntarily provide us with the following personal information:

• Identity Information: Full name, username, or similar identifiers
• Contact Information: Email address, telephone number, delivery address, billing address
• Order Information: Food preferences, dietary restrictions or allergies, special instructions, order history
• Payment Information: Credit or debit card details, payment method preferences (note: full payment card numbers are processed by our secure third-party payment processors and are not stored on our servers)
• Account Information: Username, password (encrypted), account preferences
• Communication Data: Messages, feedback, complaints, or inquiries you send us via email, contact forms, or other communication channels
• Marketing Preferences: Your choices regarding receiving promotional materials and how you prefer to be contacted
• Survey and Promotion Data: Responses to questionnaires, contest entries, or feedback forms

3.2 Automatically Collected Information

When you visit our website, we automatically collect certain technical and usage data through cookies, web beacons, pixels, and similar tracking technologies. This includes:

• Device Information: IP address, device type, operating system, browser type and version, screen resolution, device identifiers
• Usage Data: Pages viewed, time spent on each page, links clicked, referring URLs, exit pages, date and time of your visit, frequency of visits
• Location Data: General geographic location inferred from your IP address (city, state, country level); we do not collect precise GPS-level location data without your explicit consent
• Cookie and Tracking Data: Information collected through cookies and similar technologies (see our Cookie Usage section for more details)
• Transaction Data: Details of products or services purchased from us, including timestamps, order values, and payment confirmations

3.3 Information from Third Parties

We may receive personal information about you from third parties in certain circumstances, including:

• Payment Processors: Transaction confirmation and fraud prevention data from payment service providers
• Delivery Partners: Delivery confirmation and address verification data from third-party delivery service providers
• Analytics Providers: Aggregated and anonymized usage statistics from analytics platforms such as Google Analytics
• Advertising Networks: Information to help us measure the effectiveness of our advertising campaigns
• Social Media Platforms: If you interact with our social media pages or log in using a social media account, we may receive certain profile information consistent with your privacy settings on that platform
• Review Platforms: Publicly available reviews or feedback you have submitted on third-party review websites

3.4 Sensitive Personal Information

We may collect limited sensitive personal information, specifically dietary preferences, food allergies, or medical-related dietary restrictions, solely for the purpose of fulfilling your food orders safely. We do not use this information for any purpose other than order fulfillment and customer safety. We do not sell or share sensitive personal information for advertising or profiling purposes.

4. How We Use Your Information

Green Lantern Pizza uses the personal information we collect for the following legitimate business purposes:

4.1 Order Processing and Service Delivery

• Processing and fulfilling your food orders, including coordinating delivery or in-store pickup
• Communicating with you about your order status, delivery updates, and confirmations
• Processing payments and preventing fraudulent transactions
• Providing customer support and resolving complaints or disputes
• Managing your account and account preferences

4.2 Marketing and Communications

• Sending you promotional emails, special offers, newsletters, and updates about new menu items — only with your prior consent or where otherwise permitted by law
• Personalizing marketing content and recommendations based on your order history and preferences
• Conducting loyalty programs and promotions
• Notifying you of changes to our menu, services, or policies
• You may opt out of marketing communications at any time by following the unsubscribe link in any promotional email or by contacting us directly

4.3 Analytics and Service Improvement

• Analyzing website traffic and user behavior to improve our website design and functionality
• Understanding customer preferences to enhance our menu and service offerings
• Conducting internal research and business analytics
• Testing new features, products, and services
• Monitoring and improving the performance and security of our website

4.4 Legal and Compliance Purposes

• Complying with applicable federal, state, and local laws and regulations
• Responding to lawful requests from government authorities, courts, or law enforcement
• Enforcing our Terms of Service and other agreements
• Protecting the rights, property, and safety of Green Lantern Pizza, our customers, and the public
• Detecting, preventing, and investigating fraud, security incidents, or other illegal activities

4.5 Business Operations

• Managing our business relationships with suppliers, delivery partners, and service providers
• Conducting due diligence in connection with potential business transactions
• Maintaining accurate business records and financial accounts
• Training staff and quality assurance purposes

5. Legal Basis for Processing

Under applicable U.S. privacy laws, including the CCPA/CPRA, our collection and use of your personal information is based on the following legal grounds:

• Contractual Necessity: Processing is necessary to fulfill your orders and provide the services you have requested
• Legitimate Business Interests: Processing is necessary for our legitimate business interests, such as improving our services, preventing fraud, and ensuring the security of our website, provided these interests are not overridden by your privacy rights
• Consent: Where we rely on your consent (e.g., for marketing communications or non-essential cookies), you have the right to withdraw your consent at any time without affecting the lawfulness of any processing already carried out
• Legal Obligation: Processing is required to comply with applicable laws, regulations, court orders, or governmental requests

6. Sharing Your Information with Third Parties

We do not sell your personal information to third parties. However, we may share your personal information with trusted third parties in the following circumstances:

6.1 Service Providers

We engage third-party service providers who assist us in operating our business and delivering our services. These providers are granted access to your personal information only to the extent necessary to perform their services on our behalf and are contractually obligated to protect your data. Our service providers include:

• Payment Processors: Companies such as Stripe, Square, or PayPal that process credit card transactions and other payments securely
• Delivery Services: Third-party delivery platforms and courier services used to deliver your orders
• Cloud Hosting Providers: Companies that host our website and data infrastructure
• Email Service Providers: Platforms used to send transactional and marketing emails
• Analytics Providers: Services such as Google Analytics that help us understand website traffic and user behavior
• Customer Support Platforms: Tools used to manage customer inquiries and support tickets
• Marketing Platforms: Advertising and marketing automation services used to deliver promotional content

6.2 Legal Requirements and Law Enforcement

We may disclose your personal information when we are required to do so by law or when we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or government request
• Protect and defend the rights or property of Green Lantern Pizza
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of our customers, employees, or the public
• Protect against legal liability

6.3 Business Transfers

In the event of a merger, acquisition, sale of all or a portion of our assets, restructuring, or bankruptcy, your personal information may be transferred to the acquiring entity or successor organization as part of the transaction. We will notify you of any such change and any choices you may have regarding your personal information by posting a notice on our website or by sending you an email notification.

6.4 With Your Consent

We may share your personal information with other third parties with your explicit consent or at your direction, such as when you participate in a joint promotion with a partner business.

6.5 Aggregated and De-Identified Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, and other business purposes. This type of data sharing is not subject to the restrictions in this Privacy Policy.

7. Cookie Usage

Our website uses cookies and similar tracking technologies (such as web beacons, pixels, and local storage) to enhance your browsing experience, analyze website traffic, and deliver relevant marketing content.

7.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the website to function properly, including enabling you to add items to your cart, log in to your account, and complete your order. These cookies cannot be disabled.
• Performance and Analytics Cookies: Help us understand how visitors use our website by collecting anonymous statistical information, such as the number of visitors, most-visited pages, and error messages.
• Functionality Cookies: Allow our website to remember your preferences (such as your location, saved addresses, and dietary preferences) to provide a more personalized experience.
• Marketing and Advertising Cookies: Used to deliver advertisements that are relevant to you and your interests. They also help us measure the effectiveness of our advertising campaigns.

7.2 Managing Your Cookie Preferences

You can manage your cookie preferences through our cookie consent banner when you first visit our website. You can also adjust your browser settings to refuse or delete cookies. Please note that disabling certain cookies may affect the functionality of our website and your ability to place orders online.

For more detailed information about the specific cookies we use and how to manage them, please refer to our Cookie Policy, which is available on our website.

8. Data Security

Green Lantern Pizza takes the security of your personal information seriously and implements a range of technical, administrative, and physical security measures designed to protect your data against unauthorized access, disclosure, alteration, or destruction.

8.1 Security Measures We Implement

• Encryption: All data transmitted between your browser and our website is encrypted using Secure Socket Layer (SSL) / Transport Layer Security (TLS) technology. Our website uses HTTPS protocols to protect your information in transit.
• Secure Payment Processing: Payment card information is processed by PCI-DSS compliant third-party payment processors. We do not store full credit card numbers on our servers.
• Access Controls: Access to personal information is restricted to authorized employees and contractors who need it to perform their job functions. All personnel with access to personal data are required to maintain its confidentiality.
• Password Hashing: Account passwords are stored in encrypted, hashed format using industry-standard hashing algorithms.
• Regular Security Assessments: We conduct regular reviews of our security practices and systems to identify and address potential vulnerabilities.
• Data Minimization: We collect only the personal information necessary for the specific purpose for which it is collected.
• Incident Response: We have procedures in place to detect, report, and investigate personal data breaches. In the event of a data breach that affects your rights and freedoms, we will notify you and, where required, the relevant authorities, within the timeframes required by applicable law.

8.2 Limitation of Liability

While we take significant steps to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee the absolute security of your data. You are also responsible for maintaining the security of your account credentials and for any activities conducted through your account.

9. Your Privacy Rights

Depending on your state of residence within the United States, you may have the following rights regarding your personal information. Green Lantern Pizza respects and honors these rights to the fullest extent required by applicable law.

9.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA, as amended by the CPRA:

• Right to Know: You have the right to request that we disclose what personal information we collect, use, disclose, and sell about you, including the categories of personal information, the purposes for collection, and the categories of third parties with whom we share it.
• Right to Delete: You have the right to request that we delete personal information we have collected about you, subject to certain exceptions (such as information needed to complete transactions or comply with legal obligations).
• Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. We do not sell personal information in the traditional sense, but we may share information with advertising partners in ways that may constitute "sharing" under the CPRA.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use and disclosure of your sensitive personal information to purposes necessary for providing our services.
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights. We will not deny you services, charge you different prices, or provide a lower quality of service because you exercised your rights under the CCPA/CPRA.

9.2 General Privacy Rights (All Users)

Regardless of your state of residence, we honor the following general privacy rights for all users:

• Right of Access: You have the right to request a copy of the personal information we hold about you.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal information we hold about you.
• Right to Erasure: You may request that we delete your personal information, subject to applicable legal exceptions.
• Right to Data Portability: You may request that we provide your personal information in a structured, commonly used, and machine-readable format where technically feasible.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing conducted prior to the withdrawal.
• Right to Opt-Out of Marketing: You can unsubscribe from marketing communications at any time by clicking the "unsubscribe" link in any marketing email or by contacting us directly at [email protected].

9.3 How to Exercise Your Rights

To exercise any of your privacy rights, please submit a verifiable request to us using one of the following methods:

• Email: [email protected] with the subject line "Privacy Rights Request"
• Website: Through the contact form available at cafe-greenlatern.rest

We will respond to your request within 45 days of receipt. If we require additional time to respond (up to 90 days total), we will notify you of the extension and the reason for it within the initial 45-day period. We may need to verify your identity before processing your request to protect your privacy and the security of your information. We will not charge a fee for processing your request unless it is excessive, repetitive, or clearly unfounded.

10. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. The specific retention periods depend on the nature of the information and the purpose for which it is processed.

After the applicable retention period has expired, we will securely delete or anonymize your personal information. If deletion is not immediately possible (for example, because your data is stored in backup archives), we will isolate your data from further processing until deletion is possible.

11. Children's Privacy

Green Lantern Pizza does not knowingly collect, solicit, or maintain personal information from individuals under the age of 13, in compliance with the Children's Online Privacy Protection Act (COPPA). Our website and online ordering services are not designed for or targeted at children under 13 years of age.

We strongly recommend that parents and guardians supervise their children's online activities and teach children never to provide personal information without parental permission. If you are a parent or guardian and believe that your child under the age of 13 has provided us with personal information without your consent, please contact us immediately at [email protected]. We will take prompt steps to investigate and, if confirmed, delete the information from our records.

Individuals between the ages of 13 and 17 should use our website only with the knowledge and consent of a parent or legal guardian. We encourage parents and guardians to be involved in their teenagers' online activities and ordering experiences.

12. International Data Transfers

Green Lantern Pizza is based in the United States and primarily operates within the United States. If you are accessing our website from outside the United States, please be aware that your personal information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country of residence.

By using our website and services, you consent to the transfer of your personal information to the United States. We take appropriate safeguards to ensure that your personal information receives an adequate level of protection when transferred, including entering into data processing agreements with service providers that incorporate standard contractual clauses or other appropriate safeguards where required.

Our third-party service providers, including cloud hosting providers, payment processors, and analytics services, may process data in various locations around the world. We require all such providers to implement appropriate technical and organizational security measures to protect your personal information.

13. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services, including social media platforms, food delivery apps, and review websites. These third-party services operate independently of Green Lantern Pizza and have their own privacy policies. We are not responsible for the privacy practices or content of any third-party services, and we encourage you to review their privacy policies before providing any personal information.

The presence of a link to a third-party website on our website does not constitute an endorsement of that website or its privacy practices. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.

14. Do Not Track Signals

Some web browsers offer a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activities tracked. At this time, our website does not respond to Do Not Track browser signals because there is no uniform standard for how websites should interpret these signals. However, you can manage your tracking preferences through our cookie consent settings and by adjusting your browser's privacy settings.

We will continue to monitor developments in Do Not Track standards and may update our practices accordingly.

15. California-Specific Disclosures

In addition to the rights described in Section 9, California residents have the following additional rights and disclosures under the CCPA/CPRA:

15.1 Categories of Personal Information Collected

In the preceding 12 months, Green Lantern Pizza has collected the following categories of personal information as defined by the CCPA:

• Identifiers (name, email address, IP address, phone number)
• Commercial information (purchase history, order preferences)
• Internet or other electronic network activity information (browsing history on our website, interactions with our site)
• Geolocation data (general location based on IP address)
• Inferences drawn from the above to create a profile about preferences
• Sensitive personal information (dietary restrictions and food allergies, solely for order fulfillment)

15.2 Shine the Light Law

California Civil Code Section 1798.83 (the "Shine the Light" law) permits California residents to request information about our disclosures of personal information to third parties for their direct marketing purposes. To make such a request, please contact us at [email protected].

15.3 Authorized Agents

California residents may designate an authorized agent to submit privacy rights requests on their behalf. Authorized agents must provide written authorization signed by the California resident, and we may require direct verification from the resident to confirm the agent's authority.

16. Filing Complaints with Regulatory Authorities

If you believe that we have not handled your personal information in accordance with applicable privacy laws, you have the right to file a complaint with the appropriate regulatory authority.

16.1 California Residents

California residents may file complaints with the California Privacy Protection Agency (CPPA):

16.2 All U.S. Residents

All U.S. residents may file complaints related to unfair or deceptive business practices with the Federal Trade Commission (FTC):

We encourage you to contact us first before filing a complaint with a regulatory authority so that we have the opportunity to resolve your concern directly and promptly.

17. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes to this Privacy Policy, we will:

• Post the updated Privacy Policy on our website at cafe-greenlatern.rest with a new "Last Updated" date
• Send a notification email to registered account holders where required by applicable law
• Display a prominent notice on our website informing you of the changes

Your continued use of our website and services after the effective date of any changes to this Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

If we make changes that materially affect your rights or how we use your personal information, we will seek your renewed consent where required by applicable law before implementing the changes.

18. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us. We are committed to addressing your inquiries promptly and transparently.

When contacting us about a privacy matter, please include your name, contact information, and a clear description of your request or concern so that we can respond to you efficiently. For identity verification purposes, we may ask you to provide additional information to confirm your identity before processing certain requests.

We aim to respond to all privacy-related inquiries within 45 business days. For urgent matters related to data security incidents, please mark your inquiry as "URGENT" in the subject line.